Refund policy
Refund & Return Policy
Clinicol Return & Refund Policy
Your Satisfaction Matters
At Clinicol, we are committed to delivering high-quality products and excellent customer service while maintaining a fair and reasonable returns process.
Please review this policy carefully before submitting a return request.
30-Day Return Policy
We accept eligible returns of Clinicol products within 30 days of delivery, subject to the conditions below.
All returns must be pre-approved by our Customer Support Team before being shipped back to us. Returns sent without prior authorization may not be accepted or refunded.
To qualify for a standard refund:
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Products must be unused, unopened, and in their original packaging.
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A 20% restocking fee may be deducted from the refund amount.
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Original shipping charges and optional shipping protection fees are non-refundable.
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Customers are responsible for the cost of returning eligible products unless the product was defective, damaged, or incorrectly supplied.
How to Initiate a Return
1. Contact Customer Support
Contact Clinicol Customer Support within 30 days of delivery to request a return.
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery wherever reasonably possible.
Please include your:
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Order number
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Full name
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Reason for the return
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Photos of the product where relevant
2. Return Authorization
Once your return request has been reviewed and approved, our Customer Support Team will provide you with return instructions and the appropriate return address.
Do not send products to our corporate mailing address unless specifically instructed to do so by our Customer Support Team.
3. Return Shipping
Unless the return is due to an error by Clinicol, customers are responsible for return shipping costs.
We strongly recommend using a tracked shipping service. Clinicol is not responsible for return packages that are lost or damaged while being shipped back to us.
4. Return Information
Please include your order number and identifying information inside the return package so that we can locate and process your return.
Returns that cannot be matched to an order may experience delays or may be rejected.
Bundles, Promotions & Free Gifts
If your purchase included a complimentary or free promotional item, the promotional item must also be returned if you are returning the qualifying products.
The complimentary item is provided on the condition that the qualifying purchase is retained.
If the promotional item is not returned, Clinicol reserves the right to deduct the standard retail value of that item from your refund.
For bundles or multi-buy promotions, refunds may be recalculated based on the products retained and the promotional pricing applicable to the original purchase.
Opened or Used Products
Opened or used products are generally not eligible for a standard return or refund.
However, Clinicol may, at its sole discretion and depending on the circumstances, provide a partial refund, store credit, replacement, or other resolution.
Nothing in this policy limits any rights you may have under applicable law relating to defective, damaged, or incorrectly supplied products.
Exchanges & Replacements
We replace products that arrive damaged, defective, or incorrect.
If you experience an issue with your order, please contact Customer Support with:
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Your order number
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A description of the issue
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Photographs showing the product and/or damage where applicable
Our team will review the claim and determine the appropriate resolution.
Refund Processing
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method, minus any applicable restocking fees, deductions, shipping charges, or promotional item values.
Please allow approximately 7–10 business days after approval for the refund to appear, depending on your bank or card provider.
Financial institutions may require additional processing time outside Clinicol's control.
Non-Refundable Items
Unless otherwise required by applicable law, the following are generally non-refundable:
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Opened or used products
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Original shipping charges
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Shipping protection fees
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Gift cards
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Items specifically marked as final sale
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Promotional or complimentary items unless returned as part of the qualifying purchase
Sale & Promotional Items
Products purchased during a sale or promotional offer remain subject to the terms of the applicable promotion.
Certain products may be designated final sale and will not be eligible for return unless defective, damaged, incorrectly supplied, or otherwise required by applicable law.
Lost, Stolen or Missing Packages
Clinicol is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided with the order, except where otherwise required by applicable law.
If tracking shows your package as delivered but you cannot locate it, please:
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Check around the delivery location.
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Check with household members, neighbors, reception areas, or building management.
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Contact the shipping carrier.
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Contact Clinicol Customer Support if you continue to experience an issue.
We will make reasonable efforts to assist where possible.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Clinicol cannot guarantee that an address can be changed after an order has been submitted.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Cancelling or Amending Orders
Orders are processed quickly, and we cannot guarantee that an order can be cancelled or modified once it has been placed.
If you need to make a change, please contact Customer Support as soon as possible.
If an order has already entered fulfillment or been shipped, it may no longer be possible to cancel or amend it.
Refused & Undeliverable Packages
Orders that are refused, unclaimed, or returned to Clinicol because of an incorrect or incomplete delivery address may be refunded after they are received back by our fulfillment facility.
Applicable shipping charges, return-to-sender charges, and restocking fees may be deducted from the refund where permitted.
Contact Us
For questions regarding returns, refunds, damaged products, or your order, please contact Clinicol Customer Support.
Clinicol
30 North Gould Street
Sheridan, WY 82801
United States
Please note that this is Clinicol's corporate mailing address and should not be used for product returns unless our Customer Support Team specifically instructs you to send your return there.
